At SpruceSprout.shop, we value customer satisfaction and aim to make the refund process simple, transparent, and efficient. Please read the following terms carefully before making a purchase.
Eligibility for Refunds
- Customers may request a refund within 30 days of receiving their order.
- Items must generally be returned in their original condition, unused, and with all original packaging and accessories.
- Certain clearance, final-sale, or below-cost items may not be eligible for refunds.
Refund Process
- Contact our customer support team via email or phone to initiate the refund process.
- Ship the item back to our return address following the provided instructions.
- Once the returned item has been received and inspected, the refund will be approved.
Refund Timeline
- Approved refunds are typically processed within 3 business days.
- The refund will be issued to the original payment method.
- Processing times may vary slightly depending on the customer’s bank or payment provider.
Non-Refundable Items
- Items damaged due to misuse or improper handling.
- Products returned beyond the 30-day window.
- Clearance or final-sale items, unless explicitly stated otherwise.
Additional Notes
We recommend keeping tracking information when returning items to ensure safe and verifiable delivery. SpruceSprout.shop is not responsible for returns lost in transit due to insufficient shipping information or improper packaging.
Due to continued financial losses and operational challenges, the business owner has decided to conduct a final inventory clearance sale. As a result, many remaining products are being offered at below-cost prices, and refunds will be honored in accordance with the policies above while supplies last.